We are monitoring the Novel Coronavirus (Covid-19) situation and want to assure you that we have developed a coordinated strategy across our organization to address customer service needs as this situation evolves. We have directed our employees to work from home until further notice. As a result of our virtual business model and preparation, we are continuing our normal business hours, and our goal is that our teams will be able to continue to help you seamlessly. While we transition to work from home in order to practice social distancing, we ask for your patience. We are deeply focused on ensuring that you continue to receive necessary care and treatment and that your care providers receive timely reimbursement for the services they provide. We appreciate your business, and the trust you continue to place in us for your coverage.
Contact information for our teams:
For assistance with enrollment, and to speak with our benefits specialists about purchasing coverage: 1-877-267-3752 or visit www.realtorsinsurancemarketplace.com
For general billing: 1-800-279-2290 Option 2
For Ameritas customer service: 1-800-487-5553 (Dental and Vision plans)
For Ameritas ID Cards: 1-800-487-5553 or ameritasgroup.com